Howard Stringer, CEO and President of Sony Corporation has issued a letter about everything done so far. His letter explains the following points in brief. First, there is still no evidence credit card info has been stolen, but they are monitoring this. In addition, they’ve taken it into their own hands to launch a massive insurance policy for their users.
Second, they’re putting out their compensation package of free service for a month for all customers, but we’re already aware of that. He goes on to explain that they are aware of the delay between the intrusion and the notification, but remains adamant that they were not aware of the situation right away, and did everything at all costs to rectify it.
We’re also reminded that Sony’s main headquarters in Japan was stricken by an earthquake recently, something many of us quickly forgot in our rush to blame Sony. Myself included to admit in disgrace in those numbers.
If Sony is putting out after-the-fact insurance policies for their own customers, they are going completely beyond what is expected of a company that can just do the bare minimum and leave it at that. I’m certain getting insurance for an at-risk person (several million people mind you) is both incredibly difficult and expensive, but it’s the best way they can take responsibility.
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